Return & Refund policy
We are responsible for what we sell. If you are not completely satisfied with your purchase, you can return most items to us within 14 days of delivery to get a 100% refund
In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 14 days from the date on which these goods are delivered
Refunds of payments charged to the Cardholder's credit card will only be credited back to the Cardholder's credit card account, which was used to pay for the original order. Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account as that is managed by the Cardholder's issuing bank. In the case of nationalized banks, a delay can be expected for the refund to be visible in the account.
You may return to us in the following ways:
- You may call Devart creation customer care on +919898689570 , +919824023962 (11:00 am to 7:00 pm) and request a return or exchange.
- You have to send courior back with us for own expense.
- Any returns/exchanges at Shoppers Stop stores, or through courier, must be accompanied by the original sale invoice, which is shipped along with the products. We will not be able to accept returns which are not accompanied by the relevant original sales invoice.
- Before accepting delivery of any merchandise, please ensure, that
the packaging has not been damaged or tampered with. If you believe that
the merchandise is not in good condition, or if the packaging is
tampered with or damaged, before accepting delivery of the goods, please
refuse to take delivery of the package, and call our Customer Care at
+919898689570 , +919824023962 (11:00 am to 7:00 pm) or at email@example.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.